Customer relationship management

Customer, a very significant asset that an organization should vitally manage and capitalize. It uses analytical tools to synthesize customer data to drive business scenarios. We cover up all the areas where customer touches the organization like e-mail, call center, chats and others. These are integrated to process data effectively and drive business value

Value Proposition

  • Operational CRM to improve the customer related business process
  • Gain insight with extensive analytical capable engines in process the various data from across sources
  • Automate the Sales cycles with planning and forecasting

Benefits unique to our platform

  • Economical licensing cost for easy investment scenarios
  • Dedicated talented pool for the implementation services
  • Customization with lesser cost for easy adoptability and wide reach

Key Modules

1. Sales CRM

2. Contract Management

3. Warranty Management

Implementation Methodology

We advise our potential customer to initially plan for the change over and draw up a plan where the key activities and priorities are mutually understood. Any implementation is unique on its own, not one methodology suits all hence a scope and activities are laid out upfront for mobilizing the required resources.

An action plan is created and a cross member team is formed to gradually ramp up the customization and the migration.

The team would evaluate every change requests and feedbacks for customization and prioritizes for taking up for the agile development